TERMS & CONDITIONS
CUSTOMER CARE
At LANXI, we are dedicated to providing exceptional B2B customer service to support your brand’s growth. Our Customer Care policy ensures a transparent and smooth collaboration:
Consultation & Sampling: We provide professional formulation consultation. Pre-production samples are supplied for your evaluation and approval. Once a sample is approved in writing by the client, it serves as the absolute standard for mass production.
Communication Channels: All official requests regarding order modifications, formulations, packaging specifications, or production updates must be submitted through our verified corporate email channels or designated account managers to ensure legal validity.
Issue Resolution: Should any discrepancies or logistics issues arise, our Customer Care team is committed to initiating an investigation within 2 business days of receiving your formal written notice. We aim to resolve all service inquiries efficiently and amicably.
PRIVACY & SAFETY
As a professional skincare manufacturer, we prioritize the confidentiality of your brand secrets and the data safety of your business operations:
Formulation & IP Protection: Any proprietary formulations, unique brand concepts, packaging designs, and intellectual property shared with LANXI are kept under strict confidentiality. We enforce rigorous internal data controls to ensure your custom formulations are never leaked or replicated for other clients.
Data Security & Privacy: We collect necessary corporate information (such as company name, contact details, shipping addresses, and payment details) strictly to process your orders and optimize our services. We do not sell, rent, or trade your business data to third parties.
Product Safety & Compliance: All products are manufactured in compliance with international cosmetics standards (including [GMPC / ISO 22716]). The raw ingredients we source undergo strict quality control and safety assessments. However, the Buyer is responsible for ensuring that the final customized products comply with the specific cosmetics safety and registration regulations of their destination market.
WHOLESALE & BULK INQUIRIES (OEM/ODM)
All bulk production and custom contract manufacturing services are subject to the following B2B commercial terms:
Minimum Order Quantities (MOQ): All custom formulation runs and private label orders are subject to strict MOQs, which vary based on product type, packaging complexity, and ingredient specifications. MOQs will be clearly specified in your official quotation.
Pricing & Quotations: Wholesale and manufacturing quotes are valid for [30 days] from the date of issuance. Prices are subject to adjustment thereafter based on global raw material, packaging, or currency fluctuations.
Payment Terms: Unless otherwise negotiated and agreed upon in writing, all wholesale and manufacturing orders require a 50% non-refundable deposit prior to the commencement of raw material procurement and production. The remaining 50% balance must be settled in full before the shipment leaves our factory.
Production Tolerance: Due to the technical nature of chemical batching and automated cosmetic filling, the final yield of mass production may vary by [±5% to ±10%]. The Buyer agrees to accept and be invoiced for the actual quantity produced within this industry-standard tolerance range.